✅ Refund Policy – Scout 24 Inspections

At Scout 24 Inspections, we value transparency and customer satisfaction. Our refund policy ensures fairness in all transactions.

🔁 Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

• Incorrect or Incomplete Report: If the report contains clear errors or lacks essential data, and evidence is provided.
• Report Not Delivered: If you don’t receive your report within 30 minutes after successful payment.
• Duplicate Charges: If your card was accidentally charged more than once.
• Technical Errors: If a system issue prevents the generation or delivery of your report.

❌ Non-Refundable Cases

• Reports that have been successfully delivered with accurate data.
• Situations where user error occurred (e.g., incorrect VIN or REGO entered) unless you inform us immediately.
• Refund requests made more than 7 days after purchase.

💬 How to Request a Refund

To request a refund, contact our support team at info@scout24inspections.com. Please include:

• Your Report ID or Transaction ID
• VIN or REGO used for the report
• Reason for refund

Refunds are usually processed within 3–5 business days via the original payment method.