FAQ
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What is a VIN?
VIN (Vehicle Identification Number) is a unique 17-digit code that clearly identifies each vehicle. It's stamped directly on the vehicle body and is used to track all vehicle records.
What is a REGO (Registration Number)?
REGO is the license plate or registration number assigned to a vehicle. If the VIN is not available, you can still get a full Car History Report using just the REGO.
Where can I find the VIN or REGO?
• VIN: Found on the car's chassis, registration certificate, or service documents.
• REGO: Displayed on the number plate and vehicle documents.
If you're viewing a car online, ask the seller for either the VIN or REGO.
Where does Scout 24 Inspections get vehicle records from?
We collect data from more than 32 countries using reliable sources like:
• Government databases
• Police and insurance records
• Dealerships and service centers
• Damaged vehicle databases
• Online classifieds and export/import registries
Do you check international vehicles too?
Yes, Scout 24 Inspections checks vehicle history across Europe and the USA. After entering the VIN or REGO, you’ll see a summary of available records from our global database.
How can I pay?
You can pay securely using:
• Credit or debit card
• Google Pay
• Apple Pay
• PayPal
All payments are processed through a fully secure payment gateway.
When will I receive the Car History Report?
Your report will be delivered via email within 30 minutes of successful payment. The process is automatic and available 24/7.
How do I access my report?
Once payment is confirmed:
• You’ll receive a direct link via email
• You can view and download your report anytime
• The report remains accessible for 30 days
My payment failed. What should I do?
If your payment didn’t go through:
• Go back a step and try again
• If you were charged but didn’t get an email, contact us at info@scout24inspections.com
No damage records found – what does that mean?
If our system finds no damage records across over 200 million entries, it likely means the vehicle hasn’t been involved in any reported accidents. However, a physical inspection is always recommended.
I didn’t receive a confirmation email—what now?
Check your spam or junk folder. If it’s still not there, contact us at info@scout24inspections.com and include your VIN or Report ID.
I entered the wrong email address—can I fix it?
Yes. Email us at info@scout24inspections.com with your correct email and Report ID. We’ll resend your report link.
How do I report an issue with my report?
If you believe your Car History Report has incorrect information, contact us at info@scout24inspections.com and our support team will investigate.